So that you’re always in the know!
When the telephone does not work, it is a matter of urgency! Part of our service strategy is that it does not come to this. Should it happen at any time, however, we are glad to be available for partners and customers with our experience and knowledge.
Our Service Plans
Every one of our services is provided with a clear service plan. We also offer customized service plans for specific requirements. Ask us about the possibilities. We would be happy to offer you an individual solution for your company.
Proactive Service Management
We offer online information about availability, capacity and network quality. You receive changes to network status via email or text message. So you are always well informed and can react quickly to problems.
We deliver hardware pre-programmed. During installation, we are available by appointment to offer support with our telephone and remote service. With our remote service we also help online.
We offer support to administrators when the handbook is not available. A function isn’t always self-explanatory – after all, good advice doesn’t have to be expensive. We will be pleased to inform you about functions and support you with the initial commissioning.
A function isn’t always self-explanatory – after all, good advice doesn’t have to be expensive. We will be pleased to inform you about functions and support you with the initial commissioning.
Depending on the service plan, service tickets are handled for free or for payment. We offer email, telephone and remote service tickets. We are happy to create an individual service plan for your company.